Privacy Policy

Last updated: 02 November 2026

Identity and Role of the Data Controller

observero acts as the data controller for personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in accordance with UK GDPR and the Data Protection Act 2018. Our registered address is MediaCityUK, University of Salford, MediaCityUK B4, Orange Tower, Salford Quays, Salford Quays M50 2HE and you can contact us using hello-pipelinemedia@salford.ac.uk or 0161 886 5300.

Scope of This Privacy Notice

This notice applies to all visitors to our website who interact with our services related to professional live television production training and resources. It covers individuals in the United Kingdom and explains how we handle data collected when you browse, submit enquiries via our contact form or otherwise engage with the site. It does not apply to offline activities or third-party websites linked from our pages.

Categories of Personal Data Collected

We collect personal data from several sources including information you provide directly through forms, data generated by your device such as IP addresses and browser details, and limited data from analytics tools. Categories include contact details like name and email address, technical information such as device type and operating system, usage data including pages visited and time spent on site, and any additional information you choose to share when contacting us about studio equipment or production techniques.

Purposes of Processing and Legal Bases

We process data to respond to enquiries about our courses on camera techniques and lighting setups under the legal basis of legitimate interests or consent where required. We maintain site security and prevent fraud based on legitimate interests. Analytics to improve content on acoustic optimisation are processed under legitimate interests. Where you subscribe to updates we rely on consent. Each purpose is matched to a specific lawful basis as required by UK GDPR and we document these decisions internally.

Requirement to Provide Data and Consequences

Providing certain data such as contact details is necessary to receive responses to course enquiries. If you do not provide required information we may be unable to process your request or deliver relevant resources on live production processes. Other data like browser information is collected automatically and you cannot opt out of essential technical processing while using the site.

Cookies and Similar Technologies

We use cookies and similar technologies to ensure the site functions correctly, remember preferences and analyse traffic. Details of the specific cookies used, their purposes and how to manage them are set out in our separate Cookie Policy which is accessible via the site-wide cookie banner. You can adjust your browser settings to refuse non-essential cookies although this may affect functionality.

Processors, Recipients and Legal Disclosures

We share data with service providers such as hosting companies, analytics platforms and email delivery services who act as processors under contract. These providers are bound by strict confidentiality and data protection obligations. We may also disclose information where required by law, regulation or court order to public authorities or in connection with legal proceedings.

International Transfers of Data

Some of our processors are located outside the United Kingdom. When personal data is transferred internationally we rely on appropriate safeguards including standard contractual clauses approved by the UK government or adequacy regulations where they exist. These measures ensure your data receives a level of protection essentially equivalent to that in the UK.

Data Retention Periods

We retain enquiry data for up to two years after the last interaction to handle follow-up requests and improve services. Technical logs are kept for twelve months for security and analytics purposes. Cookie data is stored only for the duration specified in our Cookie Policy after which it is automatically deleted or anonymised. Retention decisions are reviewed regularly against business needs and legal requirements.

Security and Data Minimisation

We implement appropriate technical and organisational measures including encryption in transit, access controls and regular security reviews to protect personal data. We collect only the minimum data necessary for each purpose and delete information once it is no longer required. No security measure is infallible and we encourage users to adopt safe browsing practices.

Your Data Subject Rights

Under UK GDPR you have the right to access your personal data, request rectification of inaccurate information, erasure in certain circumstances, restriction of processing, data portability and to object to processing based on legitimate interests. To exercise these rights please contact us at hello-pipelinemedia@salford.ac.uk providing sufficient detail to identify your records. We will respond within one month as required by law.

Withdrawing Consent and Objecting to Marketing

Where processing relies on consent you may withdraw it at any time by contacting hello-pipelinemedia@salford.ac.uk. You also have the right to object to direct marketing and any profiling associated with it. Opt-out requests will be actioned promptly and you will no longer receive marketing communications once processed.

Right to Complain to the Supervisory Authority

If you believe we have not handled your data correctly you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details and guidance are available on the ICO website. We encourage you to contact us first at hello-pipelinemedia@salford.ac.uk so we can attempt to resolve any concerns directly.

Children and Age Restrictions

Our website and courses on live television production are intended for adults engaged in professional media work. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a child we will delete it promptly. Parents or guardians who believe their child has submitted information should contact hello-pipelinemedia@salford.ac.uk.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any analytics used are for internal improvement of content on studio integration and production processes and do not result in automated decisions about you.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in law, technology or our practices. The effective date will be updated accordingly and material changes will be highlighted on the site. Continued use of the website after updates constitutes acceptance of the revised policy. The current version was last updated on 02 November 2026.